The NIQCA helps CAAs establish a practical, sustainable, and cost-effective program of continuous quality improvement. NIQCA management support services for local CAAs include:
- Best Practice Management Standards for local CAAs and tools to conduct a comprehensive, 12-step self-assessment and improvement planning process.
- A Team of Peer Reviewers who visit CAAs as part of their self-assessment process to independently review policies and evaluate organizational strengths and weaknesses.
- A Quality Improvement Toolkit that provides planning templates and model policies to assist local CAAs in strengthening their management and governance practices.
- Regional Trainings and a “Bank of Experts” to offer support and assistance to local CAAs.
- Resources to Support Regional CAA Planning, Collaboration, and Crisis Intervention.
Looking for Helpful Planning Resources?
Don't miss the wealth of CAA management tools available on this website. Visit our Planning Toolkit page or select from the topic list below:
Model Policies and Planning Templates
Other Resources and Information
Contact Information
William A. Hunter, Executive Director
Northeast Institute for Quality Community Action (NIQCA)
105 Chauncy Street, Suite 301
Boston, MA 02111
508.380.1398 - phone
617.357.6542 - fax
whunter@nicqa.org
In the News
Register now for the 2nd Annual NIQCA CAA Professional Development Conference–"Building Skills and Creating Futures"
The NIQCA 2nd Annual Professional Development Conference is scheduled for Wednesday, October 22nd from 9:30am - 4:00pm at the Sturbridge Host Hotel and Conference Center, Sturbridge, MA. Conference Fee is $50.00/participant and includes beverages and a business lunch. Training topics range from "Retaining High Performing Staff" to "Tips for Building More Effective Community Collaborations." To register for the NIQCA Conference, please complete and return the conference registration form (PDF, 77KB). For information, please contact Bill Hunter, NIQCA Executive Director at: whunter@masscap.org or 508-380-1398. Conference Registration deadline is September 26, 2008.
NIQCA-NYSCAA Assessment Collaboration
The New York State Community Action Association and the NIQCA are working together to sponsor a pilot assessment program of two NYSCAA member agencies.
Nine New NIQCA Peer Reviewers Certified
Thanks to the support of the following local Community Action Agencies, nine new senior CAA staff were trained and certified as NIQCA Peer Reviewers: ABCD (Boston), Inc., BCAC, Inc., HRA, Inc., New Opportunities, Inc., and SPCA, Inc. With these new members, the NIQCA's team of certified Peer Reviewers totals 38.
NIQCA Publishes "Chalk Board" Management Tips
Quick read suggestions on improving management performance on topics of Fraud Prevention (PDF, 53KB) and Dashboard Indicators (PDF, 48KB).
"Preventing Crisis – Promoting Excellence" Training Available
CAA Board training offered without charge. Contact Patsy Lewis (patclewis@charter.net) for information.