The NIQCA helps CAAs establish a practical, sustainable, and cost-effective program of continuous quality improvement. NIQCA management support services for local CAAs include:
- Best Practice Management Standards for local CAAs and tools to conduct a comprehensive, 12-step self-assessment and improvement planning process.
- A Team of Peer Reviewers who visit CAAs as part of their self-assessment process to independently review policies and evaluate organizational strengths and weaknesses.
- A Quality Improvement Toolkit that provides planning templates and model policies to assist local CAAs in strengthening their management and governance practices.
- Regional Trainings and a “Bank of Experts” to offer support and assistance to local CAAs.
- Resources to Support Regional CAA Planning, Collaboration, and Crisis Intervention.
Looking for Helpful Planning Resources?
Don't miss the wealth of CAA management tools available on this website. Visit our Planning Toolkit page or select from the topic list below:
Model Policies and Planning Templates
Web Links to Other Information
Most Recently Added Resources
Governance
- Building Leaderful Organizations: Succession Planning for Nonprofits
- Foundation Center: Topical Resources List
- CAA Board Assessment Survey Tool (PDF, 51 KB)
- The Lodestar Foundation: Nonprofit Collaboration and Merger Resources
- The M Word: A Board Member's Guide to Mergers. How, Why and Why Not to Merge Nonprofits (PDF, 371KB)
- Top Ten Lessons to Learn When Setting Executive Compensation in a Nonprofit Organization (PDF, 49KB)
Human Resources
Contact Information
William A. Hunter, Executive Director
Northeast Institute for Quality Community Action (NIQCA)
105 Chauncy Street, Suite 301
Boston, MA 02111
508.380.1398 - phone
978.443.0579 - fax
whunter@nicqa.org
In the News
NIQCA Profesional Development Conference "Building Skills and Creating Futures"
Please plan to attend this NIQCA Conference scheduled for Monday, November 16, 2009, at the Sturbridge Host Hotel and Conference Center, Sturbridge, MA. Day-of registration opens at 8:30am and the Conference runs from 9:30am - 3:00pm. Registration fee is $65, which includes a Business Lunch. To register now, please complete the Registration Form (PDF, 76KB) and return it with your fee to Bill Hunter, NIQCA Executive Director, 14 Bradley Place, Sudbury, MA 01776. Some of the Conference Workshop topics include: "Customer Service Challenges in a Fast Paced Workplace," "Fraud Prevention and Detection Strategies," "Managing the Middle...Tips for Meeting Demands on Middle Mangers," “Stress Management in a Changing Workplace," and "Key Considerations in Updating Agency HR Policies and Practices." Registration deadline is Monday, October 12. If you have any questions, contact Bill Hunter at 508-380-1398 or whunter@masscap.org.
NIQCA Receives OCS Special State Technical Assistance Grant for 2009
The NIQCA received a $50,000 CSBG State Technical Assistance Grant to assist CAAs in the States of Massachusetts, Connecticut, and Rhode Island strengthen management practices through the provision of specialized Technical Assistance, Training, and Consultation. Agencies eligible for assistance may be referred through local State CSBG administrators or identified through NIQCA Self-Assessments.
NIQCA Publishes "Chalk Board" Management Tips
Quick read suggestions on improving management performance on topics of Fraud Prevention (PDF, 53KB) and Dashboard Indicators (PDF, 48KB).
"Preventing Crisis – Promoting Excellence" Training Available
CAA Board training offered without charge. Contact Patsy Lewis (patclewis@charter.net) for information.